Guide Scottish flagship store supermarket chain Margiotta decided to dismiss hired as a consultant Pepper robot less than a week after hiring. It became known from the documentary show BBC Six Robots & Us.
It clarifies TJ, cause of failure of the robot services, Get the name of Fabio, served as a store customer complaints on its incompetent. Initially, the robot had to advertise products and provide customers with information on their location in the store. Although the robot initially captured many jokes and suggestions embrace, with direct responsibilities, he coped very badly. for example, Robot consultations were useless: the question of whether, where to find beer, he reported, it is located in the department of alcohol, and cheese offered to look in the fridge.
Besides, Customers complained about the bad robot's ear – because of the noise, reigning in store, He could not make out the words, and the question had to be repeated several times.
As a result, the administration has transferred a few days later Fabio in the meat department, where his only goal was, to offer customers different parts of pig carcasses. But the robot is significantly inferior to the usual sellers, serving far fewer customers, and soon buyers began to avoid him.
Assessing the modest gains Fabio, Margiotta network owners decided to abandon the robot and sent him to the Heriot-Watt University, Fabio granted for testing. According to a representative of the University Dr. Oliver Lemmon, store employees had become attached to Fabio, and one of them even cried, when the robot was taken.
note, that this is not the first case of non-use of robots. for example, in April 2016 it became known, that the owners of the two restaurants with robots waiters in Chinese city of Guangzhou were forced to close the institution, and the owner of another point of catering, where customers of the service robot, I leave only one of them. cause “dismissal” mechanical waiters were numerous complaints.
Pepper robot was introduced by SoftBank Robotics back in 2014 year and positioned by the manufacturer as the world's first robot, perceiving human emotions. The robot is capable of facial expressions and words used to define the mood of the interlocutor and can independently synthesize their own emotions, that expresses the tone of voice and gestures at the answer. Pepper also reacts to events happening around, reading data using sensors and cameras. In recent years, the robot as a consultant hired a variety of companies, including banks and car dealerships.
A source: 619.com.ua
