Since the service in Ukraine is not at a high level, the owners are in the service sector companies are taking measures to deal with negligence. For each person the most vulnerable is, what he did not even realize. Thus there is a profession and, as a secret shopper. What is he doing and how the whole process is going on its work?
For example, consider a restaurant (above the average level, popular and visited). Let's, You worked as a waiter in it. Mystery shopper comes back, as a regular visitor, and watching all the details: starting with cleanliness of dishes and ending with the calculation. But things are not so simple, as it seems at first glance. Before you start "hunting", Mystery shopper carefully prepare for it. Depending on customer requirements, generates a list of all, you need to know. for example:
- purity restaurants,
- utensils and shape employee,
- quality of service,
- the tone and manner of speaking,
- speed of execution and delivery of the order,
- table setting,
- dishes taste,
- freshness,
- comfort during the meal,
- Correct Score and much more.
Gathering such information, Mystery shopper sends it to the customer with the video file, filmed hidden camera, as proof of.
agree, very admirable ploy. The only way to see the whole picture of the institution, as workers behave relaxed, unaware of the test. understandably, when they warned about the visit of the chief, that behave very differently. But your goal – notice all the flaws, so this method is the most applicable.
Mystery shopper checks can be carried out not only by means of his visit, but also through phone calls.
Apply this can be in any area of service, whether it is technology or shoe store, bank or insurance company. Professionals are able not only to collect qualitative information, but go unnoticed. Outside of this has been practiced for a very long time. But we, as you know people make the experience difficult and time. But there is a tendency to develop the desire and follow the example of other, the more developed countries. So let's hope, that does not pass in vain. All efforts, applied to increase the country's level, welcome. And I would like to, that this factor is gaining momentum, I progressed. Improvements can be seen, so nothing to complain about.
All employees in the service sphere remains only wish to work well, as people often pay while, when they know for sure that, it's worth it. This must never be forgotten.
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